Help Center
Find answers to common questions and get the support you need
Track Your Order
Check your order status and shipping updates
Contact Us
Get in touch with our support team
Returns & Exchanges
Learn about our return policy
Shipping Info
Delivery times and shipping options
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-10 business days within the US. Express shipping (2-4 business days) is available at checkout.
Do you offer free shipping?
Yes! We offer FREE shipping on all US orders over $100.
How do I track my order?
Once shipped, you'll receive an email with tracking information. You can also visit our Order Tracking page anytime.
Do you ship internationally?
Currently we only ship within the United States. International shipping coming soon!
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact us for a full refund or exchange.
How do I return an item?
Email support@masonprints.com with your order number and reason for return. We'll provide return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Can I exchange for a different size?
Yes! Contact us within 30 days and we'll arrange an exchange at no extra cost.
Products & Quality
Where are your products made?
All our products are proudly printed and shipped from our American workshops.
What materials do you use?
We use premium fabrics and high-quality, eco-friendly inks for lasting durability and vibrant colors.
How should I care for my items?
Machine wash cold, inside out. Tumble dry low or hang dry. Do not iron directly on print. Do not bleach.
Do you offer bulk or Lodge orders?
Yes! We offer special pricing for Lodge bulk orders of 10+ items. Contact us for a custom quote.
Still Need Help?
Our support team is here for you!
Email
support@masonprints.com
Response Time
Within 24 hours